Select Reset. From the Windows login screen, click the Power icon at the bottom right of the screen. See Surface won’t turn on, Windows won’t start, or the battery won’t charge for help with Windows startup issues first. Sign in with the same Microsoft account you were using before so that things like the Windows apps you purchased will be available to reinstall. Power on your Surface.
Surface restarts, and the Surface logo appears during the refresh process (this can take several minutes). In the lower-left corner of your screen, you should see the Ease of Access icon. Surface restarts and the Surface logo appears while the reset process continues (this can take several minutes). 5. Plug in your Surface so you don’t run out of power during the refresh. See Install Surface and Windows updates.
Reset from USB recovery media: If Windows fails to start, you can perform the reset by using USB recovery media if available.
For more info, see All about accounts. Reset your Surface from the USB recovery drive by following these steps: If prompted for a recovery key, select Skip this drive at the bottom of the screen. Plug in your Surface so … When the Surface logo appears, release the volume-down button. Note: To learn how to create a USB recovery drive, see Create a USB recovery drive or Download a recovery image for your Surface. This article explains How to Factory Reset your Microsoft Surface RT. Select Reset. Surface restarts and the Surface logo appears during the refresh process (this can take several minutes). 3. Click on that icon and then select the “On-Screen Keyboard” option. Refresh from USB recovery media: If Windows fails to start and you have USB recovery media available, you can perform the refresh by using your USB. Surface restarts and the Surface logo appears during the reset process (this can take several minutes). Surface restarts and the Surface logo appears during the refresh process (this can take several minutes).
Plug in your Surface so you don’t run out of power during the refresh. Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps that you installed from Microsoft Store. Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps that you installed from Microsoft Store. Attach your Touch Cover / Type Cover (if no cover you can use a USB keyboard). Press and hold the volume-down button while you press and release the power button. All apps that you installed will be removed. If you don't have a keyboard connected to your Surface, you'll need to use the on-screen touch keyboard to do these reset steps.
Sign in with the same Microsoft account you were using before so that things like the Windows apps you purchased will be available to reinstall.
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